Shipping & Returns
We offer the option of Free Shipping on ALL of our items to UK destinations. The FREE shipping delivery time to deliver will vary but more often than not will arrive in 3 business days. There is also the option for next day delivery to UK destinations on the checkout page at an extra cost. All next day orders must be received before the cutoff time of 1:30pm on a business day otherwise the order will be posted on the following business day.
We can ship to virtually any address in Europe. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Europe Shipping Costs will be calculated at checkout.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. However we aim to ship out most items within 1 business day of the order payment receipt.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the item is found to be functional to manufacturers specification there may be a re-stocking and handling fee of £10 charged against the value of your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.