Terms & Conditions
Terms & Conditions
(Updated 29th January 2016)
This website is owned and operated by Voc Rock Guitars trading as Voc Rock (referred to as
voc rock/voc rock guitars/we/our/us) a company registered in England and Wales, whose
registered office is at PO Box 45, Nottingham, NG14 7HJ.
THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT www.vocrock.com. PLEASE READ
THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
BY ACCESSING THIS WEBSITE AS A USER (REFERRED TO AS "YOU/YOUR") YOU ACKNOWLEDGE AND AGREE TO
BE BOUND BY THESE TERMS AND CONDITIONS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER
WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
1.1 You will be able to access most areas of this website without registering your details
with us. Certain areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting (see date
at the top). It is your responsibility to check this website from time to time to review the
current terms and conditions as each use of this website signifies your acceptance to be
bound by the latest terms and conditions. Certain provisions of these terms and conditions
may be superseded by expressly designated legal notices or terms located on particular pages
of this website. If you do not wish to accept any new terms and conditions after we have
given notice, you should not continue to use this website.
2.ORDERING FROM US
2.1 There are various methods and information on how to place an order with us throughout
other areas of this website. All orders placed by you via this website are subject to the
latest terms and conditions.
2.2 As part of our order process you will be given the opportunity to check your order and
to correct any errors. Following receipt of your order, we will send you an order
acknowledgement email, detailing the products you have ordered. Please note that this email
is not an order confirmation or order acceptance from Voc Rock.
2.3 Our acceptance of an order and the completion of a contract between you and us takes
place when we despatch the order even if your payment has been processed immediately, unless
we have notified you that we do not accept your order or you have cancelled your order.
2.4 We may refuse to accept an order: 2.4.1 where goods are no longer available;
2.4.2 where we cannot obtain authorisation for your payment or suspect fraud;
2.4.3 if there has been a pricing or product description error; or
2.4.4 if you do not meet any eligibility criteria set out in our terms and conditions.
2.5 Sales to destinations not within our list of shipping countries will only be accepted
with prior arrangement with our export department and will be subject to pre-payment and a
minimum export sale order value of £150. Email: email@example.com
2.6 Voc Rock reserve the right to limit the quantity of any item sold, or prohibit a sale
altogether, including but not limited to prohibiting sales to resellers. In any such event
the consumer will be refunded as soon as possible.
2.7 Unless expressly indicated otherwise, Voc Rock is not the manufacturer of the products
sold on this website. While we work to ensure that product information on our website is
correct, actual product packaging and materials may contain more and different information to
that displayed on our website. All information about the products on our website is provided
for information purposes only. We recommend that you do not rely solely on the information
presented on our website. Please always read labels, warnings and directions provided with
the product before use.
3.1 All prices are in Pounds Sterling and include all taxes (where applicable) at the
current rates but do not include delivery charges.
3.2 Where we charge separately for packing, carriage and insurance and other relevant
charges, the appropriate rates are set out in our specified pricing structure shown at
3.3 Our prices are reviewed daily and while we try to ensure that all prices on our website
are accurate, errors may occur. If we discover an error in the price of goods you have
ordered we will inform you as soon as possible and give you the option of reconfirming your
order at the correct price or cancelling it. If we are unable to contact you we will treat
the order as cancelled. If you cancel and you have already paid for the goods, you will
receive a full refund.
4.1 Voc Rock takes payment immediately and all goods are subject to availability. In the
event that we are unable to supply a product, we will inform you of this as soon as possible.
4.2 In the interests of preventing fraudulent use of credit, debit and charge cards, Voc
Rock will validate the names, addresses and other information supplied during the order
process. A third party may also be instructed to complete these checks. By ordering from this
website you consent to such checks being made. Any information given may be disclosed to a
registered Credit Reference Agency which may keep a record of the information. All
information provided by you will be treated securely and strictly in accordance with the Data
Protection Act 1998.
4.3 If, using our currency selector, you have chosen to display our prices in Euros or US
Dollars instead of UK Pounds; you will still be charged and invoiced in UK Pounds sterling as
we do not accept foreign currency. At the point of payment, your card issuing bank will
convert the amount paid in UK pounds to Euros / US Dollars using their current exchange rate.
Please bear in mind our Euro / US Dollar display is a guide and that your bank exchange rate
may be different to our online display and will reflect on your card statement.
5.1 Please note that non-UK shipping costs may vary depending on location and the size and
weight of the goods. You will be contacted should this situation arise. If you are not a
shipping country within the European Union then you may be liable for Import Duty and VAT
charges. Please check with a customs office in your country for information.
5.3 Your order will be delivered to the address you indicated when you place your order. All
goods sent on a signed delivery must be signed for by an adult aged 18 years or over on
5.4 Delivery charges are specified on our delivery page and also when you place an order.
Unless otherwise agreed with you and subject to clause 14, delivery of the goods will be
within 30 days beginning with the day after you ordered the goods. Risk of loss and damage of
products passes to you on the date when the products are delivered or on the date of first
attempted delivery by us.
6.CANCELLATION AND RETURNS POLICY
6.1 All goods and services are sold in accordance with The Consumer Protection (Distance
Selling) Regulations 2000 (SI 2000 No.2334). This regulation essentially ensures that the
consumer is given clear information about the goods and services the supplier is offering, is
provided with an order confirmation via email and has a cancellation period of 30 days from
the day after the date of delivery - during which time the consumer may cancel the contract
by notifying the supplier of their request to cancel either in writing or by email.
6.2 If you wish to cancel your order during the cancellation period set out in clause 6.1,
please notify us in writing by letter, fax or by email. A telephone call is not sufficient
unless both you and Voc Rock agree otherwise.
6.3 Once you have notified us that you wish to cancel the contract with the cancellation
period, either before or after you have received the goods, you should return the goods to
us within a reasonable time period and take reasonable care in doing so. The risk and cost of
returning the goods to us shall be borne by you unless you have notified us that the goods
are faulty and the fault is verified by us. If you fail to return the goods to us, you must
make them available for collection upon notification from us that we intend to collect the
6.4 Upon cancellation of the contract we will credit your account with a full refund of the
money paid to us, including the cost of delivery of the goods to you, as soon as possible and
in any event not later than 30 days after receipt of the notice of cancellation. If you do
not return the goods or do not pay the costs of delivery to us, we shall be entitled to
deduct the direct cost of recovering the goods from the amount of the refund.
6.5 Goods should be returned in the original packaging, are complete and in 'as new'
condition (for example, if the packaging has been opened to examine the product/s you must
have done so without damaging the product/s in any way). Valves should show no sign of Use
(scratches on the bases or burn marks etc).
6.6 You have a duty to take reasonable care of the products while in your possession and
during the cancellation period to maintain them in the condition in which they were supplied
by us. If goods are damaged or your use of the goods has gone beyond your right to reasonably
inspect and assess the goods, Voc Rock reserves the right to seek recompense.
6.7 The rights to return the goods to us as referred to in clause 6.3 will not apply in the
following circumstances: - 6.7.1 in the case of improper installation and setup procedures
6.7.2 for Health and Safety reasons to products such as brass and woodwind mouthpieces that
have been used or where the hygienic seal has been removed or broken and
6.7.3 to any products that we have made to your specification or customised specifically for
6.8 If a fault should occur with your product outside the cancellation period and within the
3 month manufacturers' warranty period, you may wish to you may wish to return the product/s
to our returns department, with a copy of your online receipt and a full written description
of the fault. Our returns department can send your faulty product/s to the manufacturer or
authorised service centre on your behalf. If the product is found to be faulty we will repair
it free of charge and return the product/s to you. If we or the manufacturer are unable to
repair your product within a reasonable period of time then we can offer you the choice of a
full refund or to supply you an alternative product equivalent
6.9 We recommend any fitting of our products be done by a trained professional. Any damage
that occurs to the product, equipment or to yourself by incorrect installation (for example
incrorrect valve type fitted in wrong place or bias adjusted incorrectly) will by at your own
risk and liability. In these cases a refund will not be issued either for the product or for
the damage caused to any associated equipment.
6.10 The provisions of clause 6.7, 6.8 and 6.9 do not affect your statutory rights.
6.11 Your guarantee is not transferable with ownership, so if you give or sell the item to
someone during the guarantee period, it will not be covered.
6.12 What’s not included? There are some specific exclusions from our guarantees, as
follows: •Repair costs caused by external factors such as computer viruses, faulty software,
fire, theft, and weather (including lightning damage).
•Accidental damage, for example if your item has been dropped. You may find that this type of
damage is covered by your household contents insurance policy.
•Consumables such as guitar strings, tubes, storage media, fuses, light bulbs etc.
•Cosmetic items such as scratches, dents, corrosion or colour where the function of the
product is unaffected.
•Any loss suffered as a result of not being able to use the product, or any loss over and
above the purchase price of the original item.
•Servicing, inspecting or cleaning of the product; and failure to follow the manufacturer’s
instructions and/or installation guidelines.
•Deliberate damage or neglect of the product.
6.13 A handling charge of £10 will be charged by the Company where it is established that
the reason for return of the goods was not subject to these Conditions or through any error
on the part of the Company. (this is to cater for no fault found charges or non-warranty
7.1 You are permitted to print and download extracts from this website for your own use on
the following basis: 7.1.1 no documents or related graphics on this website are modified in
7.1.2 no graphics on this website are used separately from accompanying text; and
7.1.3 any of our copyright and trade mark notices and this permission notice appear in all
7.2 Unless otherwise stated, the copyright and other intellectual property rights in all
material on this website (including without limitation photographs and graphical images) are
owned by us or our licensors. For the purposes of these terms and conditions, any use of
extracts from this website other than in accordance with clause 7.1 above for any purpose is
prohibited. If you breach any of the terms in these terms and conditions, your permission to
use this website automatically terminates and you must immediately destroy any downloaded or
printed extracts from this website.
7.3 Subject to clause 7.1, no part of this website may be reproduced or stored in any other
website or included in any public or private electronic retrieval system or service without
our prior written permission.
7.4 Any rights not expressly granted in these terms are reserved.
8.1 While we endeavour to ensure that this website is normally available 24 hours a day, we
will not be liable if for any reason this website is unavailable at any time or for any
8.2 Access to this website may be suspended temporarily and without notice in the case of
system failure, maintenance or repair or for reasons beyond our control.
9.VISITOR MATERIAL AND CONDUCT
9.1 Other than personally identifiable information, which is covered under the Privacy
Policy, any material you transmit or post to this website will be considered non-confidential
and non-proprietary. We will have no obligations with respect to such material. We and our
nominees will be free to copy, disclose, distribute, incorporate and otherwise use such
material and all data, images, sounds, text and other things embodied therein for any and all
commercial or non-commercial purposes.
How We Will Use the Information About You
From time to time we may provide your information to our customer service agencies for
research and analysis purposes so that we can monitor and improve the goods and services we
provide. We or our agents and sub-contractors may contact you by post, email or telephone to
ask you for your feedback and comments on our goods and services
10.9.2 You are prohibited from posting or transmitting to or from this website any material:
9.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive,
pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous,
inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause
annoyance or inconvenience;
9.2.2 for which you have not obtained all necessary licences and/or approvals;
9.2.3 which constitutes or encourages conduct that would be considered a criminal offence,
give rise to civil liability, or otherwise be contrary to the law of or infringe the rights
of any third party, in the UK or any other country in the world; or
9.2.4 which is technically harmful (including, without limitation, computer viruses, logic
bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software
or harmful data).
11.9.3 You may not misuse the website (including, without limitation, by hacking).
12.9.4 We will fully co-operate with any law enforcement authorities or court order
requesting or directing us to disclose the identity or locate anyone posting any material in
breach of clauses 9.2 or 9.3
14.LINKS TO AND FROM OTHER WEBSITES
10.1 Links to third party websites on this website are provided solely for your convenience.
If you use these links, you leave this website. We have not reviewed all of these third party
websites and do not control and are not responsible for these websites or their content or
availability. We therefore do not endorse or make any representations about them, or any
material found there, or any results that may be obtained from using them. If you decide to
access any of the third party websites linked to this website, you do so entirely at your own
10.2 If you would like to link to this website, you may only do so on the basis that you
link to, but do not replicate, the home page of this website, and subject to the following
10.2.1 you do not remove, distort or otherwise alter the size or appearance of the Voc Rock
10.2.2 you do not create a frame or any other browser or border environment around this
10.2.3 you do not in any way imply that we are endorsing any products or services other than
10.2.4 you do not misrepresent your relationship with us nor present any other false
information about us;
10.2.5 you do not otherwise use any Voc Rock trademarks displayed on this website without
our express written permission;
10.2.6 you do not link from a website that is not owned by you; and
10.3 your website does not contain content that is distasteful, offensive or controversial,
defamatory, causes annoyance or inconvenience, infringes any intellectual property rights or
other rights of any other person or otherwise does not comply with all applicable laws and
regulations. We expressly reserve the right to revoke the right granted in this clause 10.3
for breach of these terms and to take any action we deem appropriate.
10.4 You shall fully indemnify us for any loss or damage we may suffer or incur as a result
of your breach of clause 10.3.
11.1 Voc Rock do not discriminate on the basis of age, race, nationality, gender, sexual
orientation or religion. However; persons under the age of 16 should only use the website
with the consent of their parent or legal guardian. We encourage all parents and guardians to
monitor the Internet use of their children. Use of this website by any user shall be deemed
to be a representation that the user is 16 years of age or older.
11.2 To register with www.vocrock.com you must be over eighteen years of age.
11.3 Each registration is for a single user only. We do not permit you to share your user
name and password with any other person nor with multiple users on a network.
11.4 Responsibility for the security of any passwords issued rests with you and if you know
or suspect that someone else knows your password, you should contact us immediately.
11.5 We may suspend or cancel your registration immediately at our reasonable discretion or
if you breach any of your obligations under these terms and conditions.
12.1 While we endeavour to ensure that the information on this website is correct, we do not
warrant the accuracy and completeness of the material on this website. We may make changes to
the material on this website, or to the products and prices described in it, at any time
without notice. The material on this website may be out of date, and we make no commitment to
update such material.
12.2 The material on this website is provided “as is” without any conditions, warranties or
other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you
with this website on the basis that we exclude all representations, warranties, conditions
and other terms (including, without limitation, the conditions implied by law of satisfactory
quality, fitness for purpose and the use of reasonable care and skill) which but for these
terms and conditions might have effect in relation to this website.
12.3 If you breach these Conditions of Use and we take no action, we will still be entitled
to use our rights and remedies in any other situation where you breach these Conditions of
13.1 Save as precluded by law, we, employees, or agents of any of them will not be liable
for any losses or damage that you suffer under the contract which were not a foreseeable
consequence of breach of the contract. We are not responsible for indirect losses which were
not contemplated at the time of the contract including, but not limited to, any loss of
income or profits, loss of business or goodwill, loss of data, loss of opportunity.
13.2 We are not liable for losses that arise in connection with this website in any way or
in connection with the use, inability to use or the results of use of this website, any
websites linked to this website or the material on such websites, including but not limited
to loss or damage due to viruses that may infect your computer equipment, software, data or
other property on account of your access to, use of, or browsing this website or your
downloading of any material from this website or any websites linked to this website.
13.3 Nothing in these terms and conditions shall exclude or limit our liability for death or
personal injury caused by negligence (as such term is defined by the Unfair Contract Terms
Act 1977) or any liability which cannot be excluded or limited under applicable law.
13.4 If your use of material on this website results in the need for servicing, repair or
correction of equipment, software or data, you assume all costs thereof.
13.5 You agree to indemnify us fully, defend and hold us, and our employees and agents,
harmless from and against all claims, liability, damages, losses, costs (including reasonable
legal fees) arising out of any breach of the terms and conditions by you, or your use of this
website, or the use by any other person using your registration details.
18.IMPOSSIBILITY OF PERFORMANCE
Voc Rock shall be relieved of its obligations to perform the contract to the extent that the
performance thereof is prevented by events or circumstances beyond our reasonable control
including, but not limited to, fire, industrial dispute, war, labour disturbance or causes
beyond our reasonable control.
19.COMMENTS, QUESTIONS & COMPLAINTS
15.1 Voc Rock welcome your feedback, however, any comments, ideas, notes, messages,
suggestions or other communications sent to us regarding the website and / or the products
and services we provide shall be and remain the exclusive property of Voc Rock, and we may
use all such communications in any manner, including reproducing, disclosing and publishing
such communications, all without compensation to you.
15.2 We will always - as a matter of courtesy request your permission before publishing such
feedback in any publications available to the general public or on the Voc Rock website.
20.GOVERNING LAW AND JURISDICTION
16.1 These terms and conditions shall be governed by and construed in accordance with
English law. Disputes arising in connection with these terms and conditions shall be subject
to the exclusive jurisdiction of the English courts.
16.2 We do not warrant that materials/items for sale on the website are appropriate or
available for use outside the United Kingdom. It is prohibited to access the website from
territories where its contents are illegal or unlawful. If you access this website from
locations outside the United Kingdom, you do so at your own risk and you are responsible for
compliance with local laws
17.1 You may not assign, sub-license or otherwise transfer any of your rights under these
terms and conditions.
17.2 If any provision of these terms and conditions is found by any court of competent
jurisdiction to be invalid, the invalidity of that provision will not affect the validity of
the remaining provisions which shall continue to have full force and effect.
17.3 Only the parties to these terms and conditions may seek to enforce them under the
Contracts (Rights of Third Parties) Act 1999.
17.4 Retention of title: please note that we retain the ownership of the goods up until the
complete payment of the agreed compensation.
carefully as it contains important information about what to expect when Voc Rock collects
personal information about you and how Voc Rock will use your personal data.
This policy applies to information we collect about:
•visitors to our website(s)
•people who do business with us/register for our service(s)
1.The Information We Collect About You When you do business with us/register for our service
we collect the following personal information from you: Name, postal address, email address,
Credit Card data is NOT stored in any form by Voc Rock but will be saved by our Payment
Service Provider, who is PCIDSS compliant.
Occasionally we may receive information about you from other sources (such as credit
reference agencies) which we will add to the information which we already hold about you in
order to help us provide goods and services.
2.How We Will Use The Information About You
We gather this information to allow us to process your registration, process any orders you
may make, provide the goods or services requested. The relevant information is then used by
us, our agents and sub-contractors to provide you with statements of your account and to
communicate with you on any matter relating to the conduct of your account and the provision
of the goods or services in general. If you agree, we may also contact you about other
products and services we think may be of interest to you.
We may also use aggregate information and statistics for the purposes of monitoring website
usage in order to help us to develop our website and our services. We may also provide such
aggregate information to third parties. These statistics will not include information that
can be used to identify you.
From time to time we may provide your information to our customer service agencies for
research and analysis purposes so that we can monitor and improve the goods or services we
provide. We or our agents and sub-contractors may contact you by email to ask you for your
feedback and comments on our goods services.
We may also wish to provide you with information about special features of our website or any
other service or products we think may be of interest to you. If you would rather not receive
this information, you may unsubscribe in your web account area online or via the
manage/unsubscribe links in our marketing emails. You can also unsubscribe by sending an
email to firstname.lastname@example.org. If you agree to us providing you with third party
marketing information, you can always opt out at a later date.
Cookies are text files placed on your computer to collect standard Internet log information
and visitor behaviour information. The information is used to track visitor use of the
website and to compile statistical reports on website activity. Currently we operate an
'implied consent' policy which means that we assume you are happy with this usage. If you are
not happy, then you should either not use this site, or you should delete Vocrock.com
cookies having visited the site, alternatively you can browse the site using your browser's
anonymous usage setting (called "Incognito" in Chrome, "In Private" for Internet Explorer,
"Private Browsing" in Firefox and Safari etc...) For further information about cookies please
visit www.aboutcookies.org or www.allaboutcookies.org. You can also set your browser not to
accept cookies and the above websites tell you how to remove cookies from your browser.
However, please be aware that in a few cases some of our website features may not function if
you disable cookies in your browser.
5.How We Protect Your Information
We will use all reasonable efforts to safeguard your personal information. However, you
should be aware that the use of the Internet is not entirely secure and for this reason we
cannot guarantee the security or integrity of any personal information which is transferred
from you or to you via the Internet.
We have put in place the following security procedures and technical and organisational
measures to safeguard your personal information : Firewalls, Browser Certification
Technology, Encryption, Limited Access, Use of Passwords and 2 Factor Authentication where
6.Access To Your Information And Updating And Correcting Your Information
You have the right to request a copy of the information that we hold about you. If you would
like a copy of some or all of your personal information, please send an email to info@voc-
rock-guitars.com or send a letter to: Voc rock guitars, po box 45, nottingham, NG14 7HJ. We
may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the
information that you have provided to US, for example if you change your email address, name
or payment details, or if you wish to cancel your registration, please let us know the
correct details by sending an email to email@example.com or by sending a letter to:
Voc rock guitars, po box 45, nottingham, NG14 7HJ. You may ask us, or we may ask you, to
correct information you or we think is inaccurate, and you may also ask us to remove
information which is inaccurate.
7.Sale Of Business
If Voc Rock's business is sold or integrated with another business your details may be
disclosed to our advisers and any prospective purchasers and their advisers and will be
passed on to the new owners of the business.
8.Your Consent By submitting your personal information
you consent to the use of that information as set out in this policy.
the changes on this page, and place notices on other pages of the website, so that you may be
last updated on 29.01.2016
10.How to Contact Voc Rock
us with any queries or comments please send an email to firstname.lastname@example.org or a letter
to Voc rock guitars, po box 45, nottingham, NG14 7HJ.
11.Links To Other Websites
website so when you link to other websites you should read their own privacy policies.